FAQ
Posted by
SPK
at
04:50
Category » Mice
There were 15 articles found in this category:
- My mouse is not working and the light below the scroll wheel is blinking repeatedly, how can I fix it?
This is caused by a failed firmware upgrade which can happen for various reasons within the system itself, but it can be repaired in nearly all cases. Try the steps below to repair your mouse, if they still do not work, please contact our support team for further assistance. 1) Ensure you are us ...
- What should I ALWAYS do before I install a new product onto a Windows computer?
We have a set of steps that we recommend for every user that uses SteelSeries USB products on a Windows Vista or Windows 7 computer. 1) Navigate to control panel -> power options (make sure the Control Panel window is set to large icon view in the top right of the window) High Performance sho ...
- What devices are supported by the SteelSeries Engine?
The tables shown below represents the following operating systems: Windows: XP, Vista, 7, 8 Mac: Snow Leopard (10.6), Lion (10.7), Mountain Lion (10.8) Windows Name Device Type First Appearance Notes Shift Keyboard 1.0.442 - September 2010 ZBoard Keyboard 1.0.442 - September 2010 Not ...
- I noticed that my mouse has a lot of acceleration on Mac, is there a way to disable it?
In order to disable the acceleration on Mac, open Terminal (you can find it by typing "Terminal" in the search bar in the top right corner of the screen), and enter in the following: defaults write .GlobalPreferences com.apple.mouse.scaling -1 Then restart your Mac, and you should no longer hav ...
- When I try to load up the SteelSeries Engine, I get an error saying "Driver not available, application will exit".
This issue may occasionally come up, and is more prevalent for users who do a lot of connecting/disconnecting with their devices (for instance, laptop users). This error usually comes up when the Engine loads up expecting certain devices to be connected into certain USB ports of their computer. ...
- Even
though I have my device plugged in and working, the SteelSeries Engine
still says, "Please connect a SteelSeries Engine - compatible device to
start"
This is a recognition issue that may occur when switching the device to different USB ports before installing the Engine. There are various details around this issue, but there are a few set ways to correct this issue: Try different USB ports, restarting the Engine with each switch. If you mu ...
- Does the SteelSeries Engine support modifier / keyhold macros?
Yes, keyhold and modifier macros are completely supported in the SteelSeries Engine. What this means is, if you create a macro to press a certain key, you can create this macro so that the button will be input as long as you hold the mouse button down. Keep in mind that keyhold/modifier macros a ...
- What are minimum system requirements for SteelSeries Engine?
MINIMUM SYSTEM REQUIREMENTS IBM® PC or compatible system with 1.5 GHz processor (higher is recommended) Windows® 7 / Vista / Vista x64 Edition, Windows® XP Home or Professional/Professional x64 Edition Available powered USB port 300 MB Free Hard Drive Space 1 GB RAM (more is recommended)
- My Sensei locked up during the firmware upgrade; how can I fix it?
1. Refer to the picture in the link below and make sure that you are not plugged in to any of these places. The USB 3.0 port is OK to use but try using both a 3.0 port and 2.0 port. Since 3.0 provides more power, it may be the better alternative. http://cdn.steelseries.com/userguides/Support/AV ...
- Why does the Keyboard Setup Assistant pop up when I plug my mouse into my Mac?
This is done because it is a part of the Mac OS X operating system. SteelSeries does not have the capability or control over the system to override it. Any HID device that is plugged in with extended buttons will be identified as an irregular keyboard that requires "calibration," so that the OS ...
- What mousepads do you recommend for the SteelSeries Kana?
For the SteelSeries Kana, we recommend the SteelSeries QcK line of mousepads including QcK mini, QcK, QcK+, QcK Heavy, and QcK Mass.
- What are the technical specifications of the SteelSeries Kana?
Sensor Frames per sec: 3600 Inches per sec: 130 CPI: 3200 Lift distance: 2mm / .08in Physical: Cable: 2m / 6.5ft, braided Buttons: 6
- What is the SteelSeries Kana mouse?
The SteelSeries Kana is an optical, ambidextrous mouse designed for all three grip styles: palm, claw and swipe. The functionality, ergonomic button layout and size was perfected alongside SteelSeries' professional gaming teams, who also tested and validated the precision and power hidden in the ...
- What are the key features of the SteelSeries Kana?
The key features of the SteelSeries Kana are: -Ambidextrous shape with ergonomic button layout -Amazingly comfortable size, for all grips -Tournament Grade Optical Sensor -Illuminated scroll wheel -SteelSeries Engine will allow complete configuration and control of your mouse and gameplay throug ...
- Counts Per Inch? CPI? I haven't come across these expressions before, except for DPI (Dots Per Inch)?
DPI is an expression from the printing world and has nothing to do with mouse movement. DPI is meant to describe that for one inch of distance you move your mouse on any surface, the equivalent number of counts are sent to the PC - resulting in movement on your screen. CPI is the correct term fo ...
Category » Contact
There were 14 articles found in this category:
- I am having a problem logging into my WebShop and Support account. How can I troubleshoot?
If you have a problem logging in to the SteelSeries Webshop and/or Customer Service, please take the following steps: 1) Re-cache your browser and delete temporary files (Note: this will delete any stored passwords and account information). Instructions on how to accomplish this in Windows is be ...
- The product I am looking to purchase is on Backorder; what does that mean?
When you add a product that is on "backorder" into your cart, the entire order will ship once the backorder product arrives and is in stock. Please be aware that we are unable to split the order into two parts, and will not ship any items until the backorder product arrives.
- The SteelSeries product I am looking to purchase is out of stock, what are my other options?
1) We recommend first checking our 'where-to-buy' page which shows our certified resellers by region: http://www.steelseries.com/where-to-buy 2) If the resellers do not have the product in stock, we recommend using a Google® Shopping Search for the particular item. Just type what you're look ...
- How do I apply for a sponsorship from SteelSeries if I'm a member of a team?
Please apply by filling out this form.
- How do I apply for a sponsorship from SteelSeries if I am organizing a LAN party?
Please apply by filling out this form.
- How long will it take to ship my order if I use PayNearMe?
Your order will ship within 72 business hours following the verification of your payment option no matter the payment choice (credit card verification, receipt of paypal/bank transfer, or PayNearMe authorization).
- How can I find a retail location near me?
During the order process on the PayNearMe website, there will be a list of nearby retail stores that corresponds to your account address. Alternatively, you can check nearest locations at any point, here: https://www.paynearme.com/find_a_location
- What happens if I fail to pay after I place my order?
There is a 'valid through' date that is printed on the slip (see here: PayNearMe Slip) If you fail to pay by this date, your order will be canceled and the slip you have received will be void. You will then have to create a new order on our website.
- What is PayNearMe?
PayNearMe is a payment option that allows you to pay for online orders at select retailers such as SteelSeries, in cash. This allows you to make these online orders without the use of a credit card or debit card. Here is a helpful visual of the process from the PayNearMe website: http://www.payn ...
- How do I use PayNearMe?
PayNearMe allows you to pay for your online order in cash. To do this, simply select PayNearMe as the payment option when placing an order on our website as shown: Payment Options You will then have to create or log in to your PayNearMe account. Go to PayNearMe.com to sign up or log in: Create ...
- How can I review one of your products if I represent a print, tv or radio media outlet?
Please fill out this form, and we will get right back to you. If the link provided does not work, you can still find an alternate link on the bottom of our page - simply click on "Offline reviews" under the "About" section.
- How do I make a request to review one of your products on my website or online publication?
Please fill out this form, and we will get right back to you. If the link provided does not work, you can find an alternate link at the bottom of our website - simply click on "Online reviews" under the "About" section.
- What happened to Ideazon?
SteelSeries and Ideazon joined together in 2008 with the intention of providing the best products to gamers. Both companies share a passion for gaming and an eye for quality; therefore, the merger was as natural as a rocket & rail combo. For more information please see our press release.
- Can I still receive support for my zboard through SteelSeries?
Absolutely. We support the Zboard and all former Ideazon products with the same quality standards as any of our products. For more information see this 2008 interview of our current CMO, Kim Rom, with Maximum PC Magazine.
- I am having a problem logging into my WebShop and Support account. How can I troubleshoot?
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